• If your tracking hasn't updated:

    If your tracking hasn't been marked as shipped within one week of ordering, USPS sometimes forgets to scan the package when they receive it. Please contact us and we will try our best to get it sorted out.

  • If your package has been marked delivered:

    If your package has been marked as delivered by USPS or other carriers, we are unfortunately unable to take responsibility for your package.

  • If your package has been marked as missing:

    If your order has been marked as missing by USPS, please let us know and we may be able to refund you.

  • If your items have been damaged in transit:

    Please visit our return policy for more information.