Had a change of heart? Here's what it takes to be eligible for a refund on a returned item.

Requests must:

- Be submitted within 48 hours upon delivery date

- Have your order number attached

- Come with clear pictures of the squishy in its original packaging

We are unable to accept returns on squishies that have been opened and/or played with without reasonable cause. If defects or damages have occurred, please refer to our section on refunds.

Refunds will only be processed once we have received the returned item. Return addresses will be provided during communication, and customers are required to purchase their own return labels. If you need help on how to do so, let us know!

We at Nutty Squishy are a small two-person owned studio. Due to this, we take refund requests very seriously.

Let's find out if you're eligible for one:

- Refund requests must be submitted within 48 hours of delivery date

- The cause of a refund must be due to the fault of Nutty Squishy, i.e., defects or damages upon arrival

-Order number must be provided

-Clear pictures of any defects or damages, on arrival, must be provided

We may be willing to offer automatic refunds to special cases. Feel free to reach out to us at anytime to see if you qualify.

If you would like to cancel an order, please refer to our Order Information page.

Did your order come damaged but you still want a squishy? Don't worry, we're always willing to do exchanges!

All we need from you is:

- A clear picture of the damaged squishy in its original packaging

-Your order number

Did we accidentally send you the wrong thing?

Please leave the squishy unopened in its original packaging as we won't be able to accept an exchange on any items opened or played with.

We kindly ask that you send us your order number followed by a picture of the wrong squishy that was sent to you.