Had a change of heart? Here's what it takes to be eligible for a refund on a returned item.

Requests must:

- Be submitted within 24 hours upon delivery date

- Have your order number attached

We are unable to accept returns on squishies that have been opened and/or played with.

Refunds will only be processed once we have received the returned item. Return addresses will be provided during communication, and customers are required to purchase their own return labels. If you need help on how to do so, let us know!

We at Nutty Squishy are a small two-person owned studio. Due to this, we take refund requests very seriously. 

Let's find out if you're eligible for one:

- Refund requests must be submitted within 24 hours of delivery date

- The cause of a refund must be due to the fault of Nutty Squishy, i.e., defects or damages upon arrival

-Order number must be provided

-Attach your unboxing video to your email

We may be willing to offer automatic refunds to special cases. Feel free to reach out to us at anytime to see if you qualify.

If you would like to cancel an order, please refer to our Order Information page.

Did your order come damaged but you still want a squishy? Don't worry, we're always willing to do exchanges! 

All we need from you is:

-Your unboxing video or a photo of the wrong squishy sent to you

-Your order number

Did we accidentally send you the wrong thing? 

Please leave the squishy unopened in its original packaging as we won't be able to accept an exchange on any items opened or played with. 

We kindly ask that you send us your order number followed by a picture of the wrong squishy that was sent to you.